Rooted in the hearts of many Hindus is the belief that if you breathe your last in Kaashi (Varanasi) you attain what is popularly known as ‘Kaashi Laabh’ or ‘the fruit of Kaashi’ — moksha or “release from the unending cycle of birth and death impelled by the law of karma”.

Kaashi Laabh Mukti Bhawan in Varanasi is one of the three guesthouses in the city where people check in to die. The other two are Mumukshu Bhawan and Gangaa Laabh Bhawan. Established in 1908, Mukti Bhawan is well-known within the city and outside.

Bhairav Nath Shukla has been the Manager of Mukti Bhawan for 44 years. He has seen the rich and the poor take refuge in the guesthouse in their final days as they await death and hope to find peace. Shukla hopes with and for them. He sits on the wooden bench in the courtyard, against the red brick wall and shares 12 recurring life lessons from the 12000 deaths he has witnessed in his experience as the manager of Mukti Bhawan.

1) Resolve all conflicts before you go

Shukla recounts the story of Shri Ram Sagar Mishra, a Sanskrit scholar of his times. Mishra was the eldest of six brothers and was closest to the youngest one. Years ago an ugly argument between the two brothers led to the building of a wall to partition the house.

In his final days, Mishra walked to the guesthouse carrying his little paan (betel leaf) case and asked to keep room no. 3 reserved for him. He was sure he will pass away on the 16th day from his arrival. On the 14th day he said, “Ask my estranged brother of 40 years to come see me. This bitterness makes my heart heavy. I am anxious to resolve every conflict.”

A letter was sent out. On the 16th day when the youngest brother arrived, Mishra held his hand and asked to bring down the wall dividing the house. He asked his brother for forgiveness. Both brothers wept and mid-sentence, Mishra stopped speaking. His face became calm. He was gone in a moment.

Shukla has seen this story replay in many forms over the years. “People carry too much baggage, unnecessarily, all through their lives only wanting to drop it at the very end of their journey. The trick lies not in not having conflicts, but in resolving them as soon as one can,” says Shukla.

Forgive everyone for everything for your own peace of mind.

2) Simplicity is the truth of life

“People stop eating indulgent food when they know they are going to go. The understanding that dawns on many people in their final days is that they should’ve lived a simple life. They regret that the most,” says Shukla.

A simple life, as he explains, can be attained by spending less. We spend more to accumulate more and thus create more need. To find contentment in less is the secret to being rich.

3) Filter out people’s bad traits

Shukla maintains that every person has shades of good and bad. But instead of dismissing “bad” people outright, we must seek out their good qualities. Harbouring bitterness for certain people comes from concentrating on their negatives. If we focus on the good qualities, we will be able to spend more time getting to know them better or, maybe even, loving them.

4) Be willing to seek help from others

To know and do everything by oneself might feel empowering but it limits one from absorbing what others have learnt. Shukla believes we must help others, but more importantly, we must have the courage to seek help when we’re in need.

Every person in the world knows more than us in some respect — and their knowledge can help us, only if we’re open to it.

He recounts the incident of an old woman being admitted on a rainy day back in the 80s. The people who got her there left her without filling the inquiry form. A few hours later, the police came to trace the relatives of the old lady who, they said, were runaway Naxalites (one of the militant groups in India). Shukla pretended to not know anything. The police left. When the lady’s relatives returned next morning, Shukla asked the leader uninhibitedly, “When you can kill 5-8 people yourself why didn’t you simply shoot your Naani (maternal grandmother) and cremate her yourself? Why did you make me lie and feel ashamed?” The grandson fell to his knees and pleaded for forgiveness saying no one amongst them is capable of helping his religious grandmother attain salvation. He respects his grandmother’s religious beliefs in which he is unable to help her due to his own ignorance and that is the reason why he brought her to Mukti Bhawan.

5) Find beauty in simple things

Mukti Bhavan plays soulful bhajan-s (devotional songs) three times a day. “Some people”, he says, “stop and admire a note or the sound of the instruments as if they have never heard it before, even if they have. They pause to appreciate it and find beauty in it.”

But that’s not true of everyone, he adds. People, who are too critical or too proud, are the ones who find it hard to find joy in small things, because their minds are preoccupied with “seemingly” more important things.

Learn to pause and discover joy in the smallest and the most insignificant things during life’s journey.

6) Acceptance is liberation

Most people shirk away from accepting what they are going through. This constant denial breeds in them emotions that are highly dangerous. Once we accept our situation, then only we become free to decide what to do about it or how to deal with it. Without acceptance we are always in the grey space.

When we are not in denial of a problem we have the strength to find a solution.

Indifference, avoidance and denial of a certain truth or not being honest with oneself, Shukla believes, cause anxiety. They develop a fear of that thing in the person. Instead, we need to accept the situation so we are free to think what we want to do about it and how. Acceptance will liberate us and empower us.

7) Accepting everyone as the same or equal makes service easier

The secret to Shukla’s unfazed dedication and determination towards his demanding job can be understood via this life lesson. He admits that life would’ve been difficult if he treated people who admit themselves to Mukti Bhavan differently, based on their caste, creed, colour and social or economic status. Categorisation leads to complication and one ends up serving no one well. “The day you treat everyone equally is the day you breathe light and worry less about who might feel offended or not. Make your job easier,” he says.

8) If or when you find your life’s purpose, do something about it

To have awareness about one’s calling is great, but only if one does something about it.

A lot of people, Shukla says, know their purpose but don’t do anything about realising it or making it a reality in their life. Simply sitting on it is worse than not having a calling in the first place. Having a perspective towards one’s purpose, will help one measure the time and effort one needs to dedicate to it, while one is caught up in mostly non-essential or mundane things, which one thinks one can’t let go or escape. Take action on what truly matters.

9) Habits become values

Shukla recommends cultivating good habits to be able to house good values. Building good habits happens over time, with practice. “It’s like building a muscle; you have to keep at it every day.”

Till one doesn’t consistently work towards being just or kind or truthful or honest or compassionate, every single time he is challenged, one cannot expect to have attained that quality.

10) Choose what you want to learn

In the vastness of the infinite amount of knowledge available to us it is easy to get lost and confused. “The key lesson here is to be mindful of choosing what you deeply feel will be of value to you,” he says. People might impose subjects and philosophies on us because it interests them. While we must acknowledge their suggestions, the wise thing to do is to delve deeper into what gives joy to our own heart and mind, what makes us happy.

With a smile on his face Shukla says, “In the last days of their life a lot of people can’t speak, walk or communicate with others with as much ease as they could, earlier. So, they turn inwards and start to remember the things that made their heart sing once, things that they cared to learn more about over the course of their life, which enriches their days now.”

11) We don’t break ties with people; we break ties with the thought they produce

We can seldom distance ourselves from people we have truly loved or connected with in some way. However, in any relationship, along the way, certain mismatch of ideologies causes people to stop communicating. This never means we are no longer associated with that person. It simply means that we don’t associate with a dominant thought that person brings with him or her, and to avoid more conflict we move away. The divorce, Shukla affirms, is with the thought and never with the person. To understand this is to unburden oneself from being bitter and revengeful.

12) Ten percent of what you earn should be kept aside for dharma

Dharma, Shukla doesn’t define as something religious or spiritual. Instead, he says, it is associated more with doing good for others and feeling responsible about that. A simple calculation according to him is to keep ten percent of one’s income for goodwill.

Many people donate or do charitable acts towards the end of their life, because death is hard on them. In their suffering, they begin to empathise with others’ suffering. He says those who have the companionship of loved ones, the blessings of unknown strangers, and an all-encompassing goodwill of people exit peacefully and gracefully. That is possible only when we don’t cling on to everything we have and have always shared our good fortune with others less fortunate throughout our lives.